"Envisioning a Culture for Quality"

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If your organization wants to stay competitive and deliver consistent results, high-quality service can’t be optional, it has to be part of your culture. That means empowering your team to prioritize customer satisfaction, loyalty and service recovery every single day.

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In this hands-on session, you’ll step into a dynamic simulation designed to help you recognize the behaviors that drive excellent service and effective teamwork. You’ll explore how the norms and expectations within your organization can either support or sabotage your team’s ability to solve problems and deliver on your mission.

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Through this session, you'll:​​

1. Learn the key behaviors that lead to high-quality service.

2. Practice essential group problem-solving and decision-making skills.

3. Identify the team dynamics that help (or hinder) service excellence.

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Speaker Bio:

For over two decades, Jason has played a key role in shaping Human Synergistics’ visual identity and client experience. He has led the design, layout, print production, and translation of a wide range of products and marketing materials, supporting both national initiatives and international partners. In addition to his creative contributions, Jason serves as an Accreditation and Workshop Consultant, where he designs, develops, and facilitates impactful client workshops. He guides individuals and organizations through the accreditation process and provides coaching that fosters growth, learning, and lasting transformation.